Refund policy

Refund & Cancellation Policy

Last Updated: September 4, 2026

At ZAMVEXA STUDIO, our services involve customized digital work, including Shopify store setup, website design, coding, integrations, product setup, and related services. Because each project requires time and work specifically for the client, the following refund policy applies.

Refunds Before Work Begins

If you cancel your order before any work has started, you may request a full refund.

Please contact ZAMVEXA STUDIO as soon as possible after placing your order if you need to cancel.

Once Work Has Started

Once work has begun on your project, payments are non-refundable.

Work is considered started when ZAMVEXA STUDIO begins any part of the purchased service, including store setup, research or planning specific to your project, theme customization, coding, product setup, integrations, configuration, design work, or other project-related work.

Completed Services

Once a service or project has been completed or delivered, no refunds or returns will be accepted.

Because our services are digital and customized for each client, completed work cannot be physically returned.

Change of Mind

Refunds will not be provided after work has started because a client:

  • Changes their mind

  • Decides not to launch the business or store

  • No longer needs the website

  • Chooses another designer or developer

  • Does not provide the information or access needed to complete the project

  • Is dissatisfied with business, advertising, traffic, or sales performance unrelated to the agreed work

Sales & Business Results

ZAMVEXA STUDIO does not guarantee sales, revenue, traffic, advertising results, conversion rates, search rankings, or other specific business results.

A lack of sales or business performance after launch is not grounds for a refund.

Third-Party Issues

Refunds are not provided for problems caused by third-party services or platforms outside our control, including Shopify, Meta, Facebook, Instagram, Google, TikTok, payment processors, domain providers, Shopify apps, or other external services.

We also cannot guarantee approval by third-party platforms.

Client Delays or Abandoned Projects

Clients are responsible for providing requested information, content, account access, approvals, and other materials needed to complete their project.

Failure to provide required information does not automatically qualify an order for a refund after work has started.

If We Cannot Complete Your Service

If ZAMVEXA STUDIO is unable to provide a service you purchased, we will work with you to find an appropriate resolution.

Depending on the circumstances, this may include correcting the issue, providing an alternative solution, or refunding the portion of the service that we are unable to complete.

Additional Work

Requests outside the original package or agreed project scope may require additional payment.

Any additional charges will be communicated before the additional paid work is performed.

How to Request a Cancellation or Refund

To request a cancellation or determine whether your order qualifies for a refund, contact ZAMVEXA STUDIO using the contact information provided on our website.

Please include your:

  • Name

  • Order number

  • Email address used for the purchase

  • Reason for the request

Eligible refunds will be returned to the original payment method whenever possible.

Policy Agreement

By purchasing a service from ZAMVEXA STUDIO, you acknowledge that you have reviewed and agreed to this Refund & Cancellation Policy.